Privacy Policy

Last updated: 9th March 2026

Flow Marketing Ltd (“the Company”, “we”, “us”, or “our”) is the data controller with the registered office address in Cranleigh, GU6 7BU.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit http://flow-marketing.co.uk or work with us. Your privacy matters to us, and we are committed to safeguarding your information.

By using our website, you agree to the collection and use of information as described in this policy.

What Data We Collect

When you use our website or services, we may collect the following types of personal data:

Name (first and last)
Email address
Phone number
Company name

If you become a client, we may also collect additional details to deliver our services effectively, such as:

Business information
Goals and aspirations
Sensitive or health-related information (where relevant and voluntarily provided)

Data collected automatically

Like most websites, we and our service providers (e.g. Google, Facebook, Instagram) use cookies and similar technologies to collect data such as:

Log & device information (browser type, IP address, operating system, time zone, referring website, etc.)
Cookie data (session cookies and persistent cookies to help us recognise you, remember preferences, and improve your experience)

You can opt out of cookies or marketing emails at any time. (See the Your Choices section below.)

How We Use Your Information

We use the information we collect to:

Provide and improve our services
Respond to enquiries and deliver support
Communicate updates, resources, and service information
Carry out research and analysis to improve what we offer
Share relevant marketing messages (with your consent)
Comply with legal and security requirements

We may also tailor advertising and content to your interests across our own site and third-party platforms.

Sharing and Disclosure

We do not sell or rent your personal data. We only share it in the following circumstances:

Service providers – such as IT, payment processors, analytics, or marketing tools, who act on our behalf.
Analytics – we use Google Analytics to understand website use. (You can opt out via Google’s browser add-on: https://tools.google.com/dlpage/gaoptout ).
Advertising – third parties like Facebook may use cookies to show you relevant ads based on previous visits.
Legal requirements – if required to comply with the law, enforce terms, or protect safety and rights.
Business transfers – if Flow Marketing Ltd undergoes a merger, acquisition, or similar process, your data may be transferred as part of the business assets.

Payment details (if applicable) are processed securely by third-party providers such as Stripe or PayPal. We do not store payment card details ourselves.

Data Retention

We keep your personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Marketing data (e.g. newsletter sign-ups) is kept for up to 36 months.
Usage data may be stored for a shorter period unless required for security or legal reasons.

Your Choices and Rights

You have rights over your personal data, including the right to:

Access the data we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications at any time
Restrict or object to processing in certain cases
Request data portability in a commonly used electronic format

To exercise your rights, please contact us at klara@flow-marketing.co.uk. We may need to verify your identity before completing requests.

Cookies

We use cookies to:

Enable certain website functions
Analyse usage and performance
Improve your browsing experience

You can manage or delete cookies via your browser settings. Please note that disabling cookies may affect how our site functions.

Helpful links on managing cookies:

More general info: http://www.allaboutcookies.org

Children’s Privacy

Our services are not directed at children under 16. If you believe a child has provided us with personal information without consent, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Significant updates may also be communicated by email or website notice.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 klara@flow-marketing.co.uk
📍 Flow Marketing Ltd, Cranleigh, GU6 7BU